At Spray Tex Painting, we believe you should have full transparency during our painting process. As a home or business owner, we know that it is important to be in the loop on what steps we’re taking, when we’re taking them, to ensure your project in completed on time and to your standards. To help, we’ve developed a clear and transparent process to hold ourselves accountable and to give you peace of mind.
Get a free estimate: To book a spot in our schedule, we require a 25% deposit and authorization to do the work on your home. The 25% deposit goes towards materials for your project.
Within one business day of reserving a spot, you will get a phone call from our production manager to start talking about the colors and potential start date. On this call we will also address any other concerns or details that need to be managed prior to starting work on your home.
2-4 weeks before the start date, test patches will be done to ensure you like your color selection. At this point we will also provide anything you need for approval from a HOA.
The week leading up to the job you can expect phone calls to keep you updated on the estimated start date and any changes due to weather or unforeseen delays in our work schedule.
Before starting the job, we will power wash the house. During the job, we will let you know what time you can expect us to start work each day. We will talk with you daily about the progress of the job and any concerns so we can address those right away.
At the end of the job, we’ll take you around the house to do any last touch ups before we ask for a final payment. We would also appreciate it if you would fill out a short survey letting us know how the process was for you. Your feedback is very valuable to us. We would also appreciate any referrals or a reference letter to express your satisfaction with the work we do and with our company.
Our Promise To You
We promise to maintain thorough communication throughout your painting process. This includes everything from scheduling your estimate, to choosing your colors and setting up your start date, to keeping you updated prior to and throughout the job.
We promise to keep your quality our focus. A detailed written agreement will outline the quality of products and prep work that will be included on the painting of your home. We promise to honor those agreements, to fulfill on all of the prep work, and to use the quality materials that you choose. We stand by our work!
We promise to keep the job site clean. This includes using drop sheets around the home, masking off the home properly, and cleaning up at the end of the day. Any drips or messes will be cleaned up before completion of the job.
We promise to leave you satisfied at the end of the job. A final walk around will be done prior to collecting a final payment to ensure your satisfaction with the work done on your home.